CLAIM, RETURNS AND REFUNDS POLICY

If you have any questions or would like any assistance with placing an order please contact hello@catfordrhumarrange.co.uk

CLAIM

Customers are required to check the good condition of the delivered items. Any anomaly noted (missing item, damaged package, broken item…) must be indicated to Catford Rhum Arrangé within 3 days of receipt. We shall not be liable for any consequential loss or damage in any respect.

BREAKAGE DURING SHIPMENT
If a package arrives damaged to the recipient (breakage of the bottle(s)), the recipient must refuse the package. The transporter will take care of informing Catford Rhum Arrangé. Upon receipt of this information, Catford Rhum Arrangé undertakes to immediately reship an identical package to the recipient. Under no circumstances can the customer ask a refund of the product and the delivery package.

RETURNS
Our policy lasts for 14 days. After 14 days of your purchase, unfortunately we cannot offer you a refund or exchange. The customer is responsible for return costs. 

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. To complete your return, we require an original receipt or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

 
LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Please contact hello@catfordrhumarrange.co.uk if there are any issues with your delivery. We will resolve the issue as soon as we possibly can.